Applicability
These Membership Terms and Conditions set out by Capita Business Services Limited and Fire Service College Ltd (“FSC”) applies to all members of the Fire Service College Sports Centre (“Sports Centre”), including, but not limited to day visitors, course delegates, learners and trainers. The contracting entity (“You/Your”) shall ensure compliance with these terms.
There are two types of Membership packages available, Full and Club.
1. Full Membership
1.1 The membership will begin on the day you join and is payable monthly in advance. Full details of what is included in the membership is detailed in the membership form
1.2 When paying by Direct Debit, an initial payment will be required to cover the period up to the first Direct Debit payment.
1.3 The membership is personal to You and cannot be transferred to another person.
1.4 If FSC or the bank/building society makes a mistake with Your direct debit payment You are guaranteed a full and immediate refund from Your bank/building society.
2. Fees
2.1 You must pay a monthly membership fee which will be determined by the chosen membership package.
2.2 Monthly instalments, where applicable, will be due on the same calendar date each month or the next available working day by Direct Debit. The date will determined by the date of initial sign up.
2.3 FSC reserves the right to amend the amount of the monthly payment fees. FSC will inform You in writing at the address given to us 14 days before the changes take place.
2.4 Monthly fees are payable even if You do not use the centre.
3. Cancelling Your Membership
3.1 Cancellation requires 30 days’ notice in writing to the FSC Sports centre (e-mail Leisure.enquiry@Fireservicecollege.ac.uk). A confirmation email will be sent back. Queries on cancelled memberships can only be dealt with when a copy of this email is provided.
4. Sports Centre Rules.
4.1 You must comply with the Sports Centre’s Visitors Code of Conduct which is available on request.
4.2 FSC may amend the Sports Centre’s Visitors Code of Conduct at any time and will post notice of any changes at the Sports Centre.
5. Changing the Agreement.
5.1 FSC reserves the right to change the Membership Terms and Conditions at any time. We will inform You with 14 days’ notice of this change in writing at the address You have given us.
6. Facilities
6.1 You are entitled to use the facilities available for your category of membership package.
6.2 You may have to pay additional charges to use certain other facilities/activities at the Sports Centre. You can get a list of these from our reception points. FSC reserves the right to change these prices at any time.
6.3 Before using any exercise equipment, You must read and sign the Health Commitment Statement/Pre-Activity Questionnaire and have a supervised induction session. FSC can refuse access to the centres facilities if Your health is considered to be adversely affected by the use of such facilities.
6.4 The Sports Centre may open/close earlier during public holiday periods. Facilities may also close for occasional special events. Notices will be displayed in the centre in advance notifying You of any changes. No refunds will be available for these periods.
6.5 FSC may change the Sports Centres opening times or withdraw any of the facilities at any time if FSC needs them for events, tournaments, exhibitions or other special activities.
6.6 FSC may need to close a facility or part of it for repair/refurbishment on the grounds of health and safety or improving customer service. Fitness classes may also have to be cancelled due to unforeseen instructor unavailability. In the above circumstances FSC will use its best endeavours to:
6.6.1 Give You as much notice as is reasonably practicable by displaying notices in the Sports Centre.
6.6.2 Arrange for alternative facilities during a period of closure.
6.7 Your membership does not give you priority over other users or guarantee the availability of facilities.
6.8 FSC management reserves the right to change the activity programme. Prior notice will be posted in the Sports Centre relating to activity cancellations or the introduction of new sessions.
6.9 Promotions do not apply to existing members.
6.10 Please ensure that all personal items are safely stored. FSC will not accept any liability for any loss of personal items.
7. Membership Cards.
7.1 You must submit Your membership card at respective reception points when accessing facilities; otherwise, FSC will charge You the standard rate.
7.2 All members must have their photograph taken for identification purposes; this will be stored on FSC’s database. This information will solely be used Fire Service College and will not be released to any third parties. For more information on our Privacy Policy please visit our website - https://www.fireservicecollege.ac.uk/privacy-notice/.
7.3 If you lose your membership card/wellness key, we will charge a fee to replace it.
8. Junior Members and Children
8.1 If you are 14-17 (inclusive) your parent or guardian must sign this agreement on your behalf. By signing this agreement your parent or guardian agrees to always be responsible for your behaviour and actions and to pay us any amounts that are due on your behalf.
8.2 When you reach 18 your junior membership will need to end, and you will need to become a full adult member and sign a copy of this agreement. There will be no access to the centre until a new agreement has been signed.
9. Complaints procedure
9.1 If you have any complaints about our services, please contact us in writing at the following email address feedback@fireservicecollege.ac.uk. We aim to resolve all complaints promptly and fairly. Initial response will be within 2 working days and complaint formally responded to within 14 days.
9.2 If you are not satisfied with our response, you may appeal the decision. Please submit your appeal in writing within 7 working days of receiving our response. Your appeal will be reviewed by senior management. We aim to respond to appeals within 7 working days.
10. Data Privacy
10.1 We take privacy matters very seriously. This policy outlines how Capita deal handles personal data Privacy notice | Capita